Terms of Service
About These Terms
These terms apply to every order placed on SoleCrate. By buying from us, you agree to the conditions below. Our store sells branded sneakers at discount prices, with a focus on following the season and collecting favourite signature models.
Orders and Payment
All payments go through secure checkout. Once your order is confirmed, you will receive an order confirmation. We reserve the right to cancel an order if an item is unavailable or if payment cannot be verified, and any amount already paid for a cancelled order will be refunded.
Shipping
- Shipping takes 7-15 business days.
- Every order ships with a tracking number.
- Shipping is free on orders over $50.
Delivery times are estimates and can vary. Please make sure your shipping details are correct when you order.
Returns
Returns are accepted within 30 days of delivery. Shoes should be returned in the condition you received them, with any included packaging. To start a return, contact us by WhatsApp or through the contact form and we will explain the next steps.
Pricing
Prices are shown on each product page and may change at any time. The price you see at checkout is the price that applies to your order. If a pricing error is found before your order ships, we will contact you before proceeding.
Product Information
We describe every pair as accurately as possible. Slight differences in colour can appear between screens and the actual shoes. If you have a question about a specific pair before ordering, message us by WhatsApp or the contact form and we will help.
Support
Our team answers questions by WhatsApp or the contact form. Reach out about sizing, an order in progress, a return, or anything else related to your shoes.
Changes to These Terms
We may update these terms from time to time. The version published on this page applies to new orders placed after it goes live.