Contact Us
SoleCrate keeps the focus on the season and on the signature models worth collecting. If a question about your order, a pair you have your eye on, or a return comes up, our team is reachable by WhatsApp or through the contact form on this page.
How to Reach Us
- WhatsApp: the quickest way to ask about sizing, stock, or an order already on its way.
- Contact form: send a longer message, and we will reply as soon as we can.
Include your order number when you write about a delivery. It helps us check the status and answer without going back and forth.
Orders and Shipping
Every order ships with a tracking number, so you can follow it from dispatch. Shipping takes 7-15 business days. Orders over $50 ship free. Checkout is secure.
Returns
Returns are accepted within 30 days of delivery. Tell us the order number and which pair is coming back, and we will explain the next step.
Before You Ask About a Pair
If you are deciding between two sizes or checking whether a model is still available, message us and we will tell you what we can confirm at that moment. It helps to mention the brand and model name exactly as it appears on the product page.
The store is built around following the season, so the range moves as new signature releases arrive. If you want to know what is currently in stock, ask us. We would rather give you a straight answer than have you order something that does not fit.
We keep the facts simple: 7-15 business days for shipping, a tracking number with every order, free shipping over $50, 30-day returns from delivery, and a secure checkout. If something in your order does not match that, write to us and we will sort it out.
Support runs through WhatsApp and the contact form. Use whichever suits you, and keep your order number handy so we can help faster.