Shipping
Shipping your pair
SoleCrate ships sneakers worldwide. Once your order is placed, we prepare it and send it on its way with a tracking number, so you always know where your pair is between the warehouse and your door.
Delivery takes 7-15 business days. Times can vary a little depending on your location and how busy the delivery network is, so keep an eye on the tracking updates for the most accurate picture.
Shipping costs
- Free shipping on orders over $50.
- Orders ship with a tracking number.
- Shipping takes 7-15 business days.
Following the season
New signature models land through the year, and we know how it feels to wait on a pair you have been watching. That is why every order gets a tracking number as soon as it ships: you can follow the season's drops and follow your box at the same time.
If you are collecting a few favourite signature models over the months, ordering early in a season gives the delivery window room to work in your favour. Checkout is secure, so your details stay protected from the moment you confirm your pair.
Returns
If a pair is not right for you, returns are accepted within 30 days of delivery. Keep the sneakers in the condition you received them and start the process through our support channels.
Need help?
Questions about an order or a delivery? Reach us by WhatsApp or through the contact form. We are glad to help you track a pair or sort out a return.
Before you order
- Check your size and model carefully before checkout.
- Make sure your delivery details are correct.
- Watch for the tracking number once your order ships.